Privacy Policy

1. Overview

This policy explains how Workshop IQ handles personal data when garages and their staff use the platform.

For garage customer data entered into Workshop IQ, the garage is normally the data controller and Workshop IQ acts as a processor providing the software service.

2. Data we process

• Garage and staff account details, including names, email addresses, roles and permissions.
• Garage business details, branding, service settings and payment configuration status.
• Customer, vehicle, enquiry, estimate, job, invoice, message and file information entered by the garage or its customers.
• Support requests, product feedback, diagnostics, security logs and usage data needed to run the service.
• Payment and billing information handled directly or through payment processors such as Stripe.

3. How we use data

• To provide and secure the Workshop IQ platform.
• To authenticate staff users and manage permissions.
• To deliver booking, customer app, messaging, estimate, approval, invoice and payment workflows.
• To send transactional emails and support communications.
• To maintain, troubleshoot and improve the service.
• To comply with legal, tax, security and operational obligations.

4. Service providers

Workshop IQ uses trusted service providers to host, secure, deliver and operate the platform. These may include hosting, database, email, payment, AI, notification, analytics and support providers.

5. Retention

We retain data for as long as needed to provide the service, support the garage account, meet legal obligations, resolve disputes and maintain business records. Garages can request export or deletion support where appropriate.

6. Security

Workshop IQ uses access controls, authentication, transport encryption and operational safeguards intended to protect platform data. No online system can be guaranteed completely secure.

7. Individual rights

Customers of a garage should normally contact that garage first about access, correction or deletion requests relating to their garage record. Workshop IQ will assist garages where required and appropriate.

8. Contact

Privacy questions can be sent through the support option inside the Workshop IQ dashboard.